Return/Refund Policy

Welcome to Campuslore! We value your satisfaction and strive to deliver high-quality merchandise that meets your expectations. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when purchasing from our store.

General Policy

• Most of our products are made-to-order, including custom-designed prints and personalized merchandise.

• Due to the nature of custom orders, customized products cannot be returned or refunded unless they are defective or damaged upon arrival.

Return and Refund Eligibility

1. Non-Customized Products:

   • If you purchased a non-customized product and are not satisfied, you may be eligible for a return or exchange.

   • Requests for returns or refunds must be made within 7 days of receiving the product.

   • The item must be in its original condition, unused, and with all tags and packaging intact.

2. Customized Products:

   • Custom-made or personalized items are non-returnable and non-refundable unless there is a manufacturing defect or the item was damaged during delivery.

3. Defective or Damaged Products:

   • If your product arrives defective or damaged, please contact us within 48 hours of delivery.

   • To process your request, provide clear photographs of the damaged or defective product and proof of purchase.

   • We will review your claim and, if approved, offer a replacement or a full refund.

Shipping and Delivery Policy

• Purchases are shipped from our respective warehouse by reputed logistics service providers.

• Delivery Timelines:

  • Domestic orders: All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days.

• Order Deliveries:

  • Deliveries will be made between 10:00 AM – 6:00 PM, Monday – Saturday, excluding public holidays.

  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative (e.g., a family member, colleague, or neighbor). However, Campuslore takes no responsibility for goods signed by an alternative person.

Custom Charges and Handling Rates

• Custom charges and handling rates, if applicable, will be shared at the time of delivery by the logistics service provider.

• Your shipment could be subject to Customs Duty Charge / Import Duty / Other applicable government taxes on arrival in the destination country.

• Please check the tentative Customs Duty Charge / Import Duty / Other applicable government taxes on the respective government portals.

• These charges will have to be borne by the customer. Campuslore is not liable to pay them under any circumstances.

• The shipping charges mentioned in the total order value do not include these charges.

• If the customer refuses to pay the liable shipment custom charges upon its arrival in the destination country, the brand will deduct complete shipping and return duty charges from the customer order value while processing the refund.

Return Process

1. Submit a Request:

   • Email us at [your email address] with your order details, reason for the return, and any supporting evidence (photos of defects, etc.).

   • Alternatively, you can fill out the Return Request Form on our website.

2. Wait for Confirmation:

   • Our team will review your request and respond within 2-3 business days.

3. Return Shipping:

   • If your return is approved, you will receive instructions for shipping the item back.

   • The customer is responsible for return shipping costs unless the return is due to a defective or damaged product.

4. Inspection and Refund:

   • Once we receive the returned item, we will inspect it.

   • If the return is approved, the refund will be processed within 5-7 business days to your original payment method.

Shipping Charges

• Domestic Orders: We ship products throughout India, and all orders qualify for free domestic shipping.

Important Notes

• Items purchased on sale or through promotional offers are final sale and are not eligible for returns or refunds.

• We are not responsible for minor variations in color, design, or texture due to differences in screen settings or manufacturing processes.

• Please double-check your custom order details (e.g., text, size, design) before placing your order, as we cannot accommodate changes after the order has been processed.